Refund Policy
Simple, transparent & customer-friendly
30-Day Window
Request refunds within 30 days of purchase
7–10 Days
Processing time after approval
Full Refund
100% refund when eligible
Refund Eligibility
You may request a refund if any of the following conditions apply:
- Event was cancelled or rescheduled
- Tickets were not delivered as promised
- Technical issues prevented attendance
- Change of plans within 30 days
- Duplicate purchase by mistake
How to Request a Refund
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Contact Support
Email [email protected] with your order number
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Provide Details
Clearly explain the reason for requesting a refund
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We Review
Our support team reviews your request within 2 business days
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Get Approved
Receive confirmation and refund authorization
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Receive Funds
Refund credited back to your original payment method
Refund Processing Timeline
Approval: 2–5 business days after request
Processing: 7–10 business days from approval
Bank Transfer: 3–5 additional business days (depends on your bank)
Non-Refundable Situations
Refunds are NOT available in the following cases:
- Personal change of mind (outside 30 days)
- Inability to attend the event
- Non-refundable / Non-transferable tickets
- Event already started
- Venue access denied due to violations
Need Help?
Our friendly support team is available 24/7 to assist you.